Genesys Telecommunicatons
Genesys Telecommunications provides Genesys Cloud CX, an AI-powered customer experience and contact center software platform for businesses.
Listing updated
About Genesys Telecommunicatons
Genesys Telecommunications provides Genesys Cloud CX, an AI-powered customer experience and contact center software platform for businesses. The platform is designed to orchestrate experiences in real time, with the aim of fostering customer loyalty and building efficient teams.
Genesys Cloud CX capabilities include AI automation, virtual agents, copilots, AI Studio, knowledge management, voice services, automatic call distribution, IVR, and inbound and digital customer engagement across web messaging, WhatsApp, email, and social media. It also covers AI-powered workforce optimization, conversational intelligence, QA, employee performance, forecasting, customer journey management, analytics, orchestration, reporting, and predictive engagement.
- Category
- Computer Software & Solutions Provider
- Location
- Singapore
- Website
- genesys.com
Summary written with AI from public business data. Disclaimer
Products & services
- Genesys Cloud CX AI-powered customer experience platform
- AI automation, virtual agents, copilots, and AI Studio
- Voice services, automatic call distribution, and IVR
- Digital customer engagement (web messaging, WhatsApp, email, social media)
- AI-powered workforce optimization and conversational intelligence
- Customer journey management, analytics, and reporting
- Predictive engagement
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Quick facts
- Business name
- Genesys Telecommunicatons
- What it supplies
- Genesys Telecommunicatons is listed under Computer Software & Solutions Provider.
- Category
- Computer Software & Solutions Provider
- Location
- Singapore
- Listed products and services
- Genesys Cloud CX AI-powered customer experience platform; AI automation, virtual agents, copilots, and AI Studio; Voice services, automatic call distribution, and IVR; Digital customer engagement (web messaging, WhatsApp, email, social media); AI-powered workforce optimization and conversational intelligence; Customer journey management, analytics, and reporting; Predictive engagement. (Summarised with AI from public business data.)
- How to contact
- Phone, email, website and an enquiry form on this page.
- Listing last updated