Terms and Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you and IndustryConnect.AI ("Company," "we," "our," or "us") regarding your use of our business directory platform and related services.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services.

2. Description of Services

IndustryConnect.AI provides a comprehensive business directory and trade platform serving the ASEAN region, including:

• Business directory listings and search functionality
• Business profile creation and management
• Business matching and networking services
• Trade facilitation tools
• Industry insights and analytics
• Exhibition and event listings
• Survey and feedback collection

3. User Accounts and Registration

3.1 Account Creation

To access certain features, you must create an account by providing accurate, current, and complete information including:

• Full name and contact information
• Valid email address
• Company information and business details
• Industry and location data

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your account information remains accurate and up-to-date

3.3 Business Profile Verification

We may require verification of business profile information and reserve the right to suspend accounts pending verification or if false information is provided.

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our services for legitimate business purposes including networking, trade facilitation, and business development within the ASEAN region.

4.2 Prohibited Activities

You agree not to:

• Provide false, misleading, or fraudulent information
• Impersonate any person or entity
• Engage in spam, harassment, or abusive behavior
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to our systems
• Use automated tools to scrape or harvest data
• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Engage in activities that could harm our reputation

5. Content and Intellectual Property

5.1 User Content

You retain ownership of content you submit but grant us a worldwide, non-exclusive, royalty-free license to use, display, and distribute your content in connection with our services.

5.2 Platform Content

Our platform, including design, functionality, and proprietary content, is protected by intellectual property laws. You may not copy, modify, or distribute our content without permission.

5.3 Third-Party Content

We may display third-party content and are not responsible for its accuracy or legality. Third-party content is subject to the respective owner's terms and conditions.

6. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

7. Payment Terms

7.1 Free Services

Basic directory listing and search functionality are provided free of charge.

7.2 Premium Services

Premium features may be subject to fees. All fees are non-refundable unless otherwise specified. We reserve the right to change pricing with 30 days' notice.

7.3 Payment Processing

Payments are processed by third-party providers. You agree to their terms and conditions for payment processing.

8. Service Availability and Modifications

8.1 Service Availability

We strive to maintain service availability but do not guarantee uninterrupted access. Services may be temporarily unavailable for maintenance, updates, or technical issues.

8.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice.

9. Disclaimers and Limitations of Liability

9.1 Service Disclaimers

Our services are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

9.2 Business Relationships

We facilitate connections between businesses but are not responsible for the outcome of business relationships, transactions, or disputes between users.

9.3 Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the amount paid by you for our services in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

10. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights
• Content you submit to our platform

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting us or using account deletion features.

11.2 Termination by Us

We may suspend or terminate your account for:

• Violation of these Terms
• Fraudulent or illegal activity
• Extended inactivity
• Non-payment of fees

11.3 Effect of Termination

Upon termination, your access to services will cease, but certain provisions of these Terms will survive termination.

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of Malaysia, without regard to conflict of law principles.

12.2 Jurisdiction

Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.

12.3 Alternative Dispute Resolution

We encourage resolution of disputes through good faith negotiation. For significant disputes, we may agree to mediation or arbitration.

13. International Compliance

As a platform operating across ASEAN member states, we comply with applicable laws in each jurisdiction, including:

• Data protection and privacy laws
• Consumer protection regulations
• Trade and commerce laws
• Anti-money laundering requirements
• Sanctions and export control laws

14. Force Majeure

We are not liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, government actions, pandemics, or technical failures of third-party services.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Changes to Terms

We may update these Terms periodically. Material changes will be communicated through:

• Email notification to registered users
• Prominent notice on our platform
• Updated "Last Updated" date

Continued use of our services after changes constitutes acceptance of the updated Terms.

17. Contact Information

For questions about these Terms or our services, contact us:

18. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.